Shipping policy

SHIPPING POLICY
Last updated: September 2026

This policy supplements the General terms and conditions of sale of El Workshop OÜ (Tööstuse tn 75-71, 10416 Tallinn, Estonia; registry code 17204480; VAT EE102843945).

1. DESTINATIONS

We ship worldwide. If your country does not appear at checkout, write to us at info@el-workshop.com and we will prepare a shipping quote for you.

2. SHIPPING COSTS

Shipping costs depend on the product, its size and the delivery country. They are always shown before you pay, on the checkout screen.

3. DELIVERY TIMES

Each product page shows the estimated delivery time, whether the product is in stock or made to order. These times are estimates and may vary for logistical or manufacturing reasons. Before delivery, we contact you to arrange the day.

When the order leaves the warehouse, we send you the tracking number.

4. SHIPMENTS OUTSIDE THE EUROPEAN UNION

Shipments to countries outside the European Union may be subject to customs duties, import taxes and customs formalities in the destination country. Unless otherwise stated, these are paid by the customer.

5. ACCESS TO YOUR HOME

Check that the dimensions of the product and its packaging fit through doors, hallways, stairs and lifts. We cannot be held responsible for a delivery that cannot be completed because of access.

6. RECEIPT AND TRANSPORT DAMAGE

Check the package at the time of delivery. If you see any damage, note it on the carrier's delivery note. If the damage appears when you open it, write to us at info@el-workshop.com with photos or a video and we will handle it.

7. CONTACT

Email: info@el-workshop.com · WhatsApp: +34 657 217 262 · Monday to Friday, working days, from 9:00 to 18:00 (Spanish peninsular time).